Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how Gransino Casino ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you") of gransino.top. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Gransino Casino is the data controller for all personal data collected through this website. If you have questions about how your data is handled, you can contact our data protection team via the contact information provided in Section 10 of this policy.

2. Information We Collect

We collect the following categories of personal information when you register, deposit, or interact with our platform:

• Full name, date of birth, and residential address
• Email address and phone number
• Payment information including card details or e-wallet identifiers
• Government-issued identity documents submitted for KYC verification
• Login credentials and security information
• Gameplay data including session duration, wagering history, and game preferences
• Device information including IP address, browser type, and operating system
• Communication records from customer support interactions

3. How We Use Your Data

We process your personal data for the following purposes:

• Account registration and identity verification as required by UKGC licence conditions
• Processing deposits, withdrawals, and financial transactions
• Complying with anti-money laundering (AML) and know your customer (KYC) obligations
• Delivering customer support services
• Sending account-related communications and promotional offers where consent has been given
• Monitoring for fraudulent activity and protecting platform integrity
• Fulfilling responsible gambling obligations including self-exclusion monitoring
• Complying with legal obligations and regulatory requirements

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

• Contract performance: processing necessary to provide the services you have requested
• Legal obligation: processing required to comply with UKGC licence conditions, AML regulations, and UK law
• Legitimate interests: fraud detection, platform security, and business analytics
• Consent: marketing communications where you have opted in

5. Data Sharing

We do not sell your personal data to third parties. We share data only where necessary with:

• Payment processors and financial institutions to complete transactions
• Identity verification service providers for KYC compliance
• GamStop and other self-exclusion scheme operators as required by our UKGC licence
• Regulatory authorities including the UK Gambling Commission upon request
• Law enforcement agencies where legally required

6. Data Retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, as required by UK anti-money laundering regulations. Gameplay records and financial transaction data are retained for the duration required by applicable law.

7. Cookies

This website uses cookies to maintain session state, analyse site usage, and support marketing measurement. Strictly necessary cookies are placed without consent. Analytics and marketing cookies require your consent, which you can manage through our cookie preferences panel. You can also control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data where no legal obligation requires retention
• Right to restriction: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent for marketing at any time

To exercise any of these rights, contact our data protection team using the details in Section 10. We will respond within 30 days.

9. Security

All data transmitted between your device and gransino.top is encrypted using SSL/TLS. Personal data is stored on secure servers with access controls limited to authorised personnel. We conduct regular security reviews and maintain incident response procedures in line with UK GDPR breach notification requirements.

10. Contact and Complaints

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated date at the top of this page indicates when the policy was last revised. Continued use of the platform following a policy update constitutes acceptance of the revised terms.