Privacy Policy
Last updated: June 2025
1. Introduction
Gransino Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website at gransino.top.
2. Data We Collect
We may collect the following categories of personal data:
- Identity data: full name, date of birth, username
- Contact data: email address, phone number, postal address
- Financial data: payment method details, transaction history
- Technical data: IP address, browser type, device identifiers, cookies
- Usage data: pages visited, game history, session duration
- Verification data: copies of ID documents and proof of address submitted during KYC
3. How We Use Your Data
We use your personal data to:
- Create and manage your account
- Process deposits, withdrawals, and verify payment methods
- Comply with legal obligations including anti-money laundering checks
- Verify your age and identity as required by the UK Gambling Commission
- Provide customer support
- Send you relevant promotional communications where you have opted in
- Improve our platform through aggregated usage analysis
4. Legal Basis for Processing
We process your data on the following legal bases:
- Contract performance: to provide our services to you
- Legal obligation: to comply with UKGC licensing requirements and financial regulations
- Legitimate interests: to improve our services and prevent fraud
- Consent: where you have opted in to marketing communications
5. Cookies
We use cookies and similar tracking technologies to improve your experience on our site. Essential cookies are required for the platform to function. Analytics and marketing cookies are used only with your consent. You can manage cookie preferences through your browser settings.
6. Data Sharing
We do not sell your personal data. We may share your data with:
- Payment processors and fraud prevention services
- Identity verification providers
- Regulatory authorities where required by law
- Technology and hosting partners who process data on our behalf
All third-party processors are contractually bound to handle your data securely and only for the purposes we specify.
7. Data Retention
We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, as required by UK anti-money laundering regulations. Financial transaction records may be retained for up to seven years.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification of inaccurate data
- Right to erasure (subject to legal retention obligations)
- Right to restrict processing
- Right to data portability
- Right to object to processing based on legitimate interests
- Right to withdraw consent for marketing at any time
To exercise any of these rights, contact us at [email protected].
9. Security
We use SSL encryption for all data transmitted between your browser and our servers. Access to personal data is restricted to authorised personnel only. We conduct regular security reviews and penetration testing.
10. International Transfers
Your data is processed within the UK and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office.
11. Responsible Gambling and Data
If you register with GamStop or set responsible gambling limits on our platform, we process this data as required to enforce those restrictions. This processing is necessary for legal compliance and cannot be opted out of while your account remains active.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you by email or through a notice on our website. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related enquiries or to exercise your data rights, please contact our Data Protection Officer at [email protected].
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.